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8.4 Troubleshooting

This section is a collection of step-by-step diagnostic procedures for finding and resolving common system problems. Many of these procedures require access to root or Administrator privileges and are intended for use by your site's AcuServer or system administrator.

If you would like assistance from Acucorp's Technical Support group, please contact us via phone, fax, or e-mail, using the contact information listed in Chapter 9.

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8.4.1 Ambiguous File Error

8.4.2 Connection Times Out

8.4.3 File Access Denied

8.4.4 Unexpected User Name

8.4.5 Connection Refused

8.4.6 Invalid Password

8.4.7 Client and Server Both Hang When Connecting