1. Verify the status of the service. To do this, enter:
sc query acuconnect
The system should display the current state of AcuConnect and should say "RUNNING". If the service is not running, the system will return an error message similar to the following:
[sc]EnumQueryServiceStatus:OpenService failed 1060
Another method for verifying the status of the service is to select:
Start/Settings/Control Panel/Services
and then check the AcuConnect service status. You should see "Started" under "Status". You may also check the Event Viewer for more information. Select these options:
Start/Programs/Administrative Tools/
Event Viewer/Log/Application
2. Examine AcuConnect service events to determine if there were any errors at startup.
3. Verify that the permissions are set correctly on the files in the c:\acucorp\acucbl5xx\AcuGT\bin directory. See Chapter 3, under "Establishing Security."