1. Confirm your client user name.
The runtime uses the user name value that is set by the environment variable USERNAME. If USERNAME is not set, then the runtime uses the value that is set by the environment variable USER. (The values of these variables are case-sensitive.) If neither of these environment variables is set, then the runtime uses the literal string "USER".
To confirm the presence (or absence) of the "USERNAME" environment variable, enter "SET" at the DOS prompt. SET will display the value of all DOS environment variables.
COMSPEC=C:\COMMAND.COM PATH=C:\;C:\DOS;C:\WINDOWS;C:\MOUSE; PROMPT=$P$G USERNAME=BERNIE
If USERNAME is defined, the value of USERNAME is the name passed to AcuConnect. Otherwise the variable USER is checked. (Both of these variables are case-sensitive.) If USER is not set, then the literal string "USER" is passed.
2. Confirm the name of the client system.
Under Windows 95/98, the runtime uses the host name that is set in the Control Panel in the following menus:
Control Panel/Network/Configuration
Select TCP/IP, then choose:
Properties/DNS Configuration/Host
The name you specify for the "Host" entry is the one that the runtime uses.
Under Windows NT/2000, navigate to:
Start/Settings/Control Panel/Network/Protocols
Select TCP/IP, then choose:
Properties/DNS/Host Name
The name you specify for the "Host Name" entry is the one that the runtime uses.
3. Examine the server access file for the record that matches the client machine name/client user name combination (this should be performed by the AcuConnect system administrator).
To do this, log in as Administrator or from an account that belongs to the Administrators group, then run the server access file manager utility ("acuconnect -access"). Be sure to enter the name of the working server access file in response to the utility's first prompt.
Select menu item [4] - "Display one/all security records." Respond no ("N") to the prompt "Display all records?" Respond to the next two prompts with the client machine name and client user name, respectively. The matching record will be displayed.
If there is no matching entry, you need to add one.
If the Local Username field contains the name of a user (a string), check the Windows NT/2000 User Manager for the presence of a valid entry for that name. If no entry exists, the name is not valid.
If the Local Username field is "same as client", Local Username is set to the value of Client Username. Check the Windows NT/2000 User Manager for the presence of a valid entry for that name.
If the Local Username field is blank, Local Username is set to the value of the server configuration variable DEFAULT-USER. The value of DEFAULT-USER is defined in the server configuration file. Check the Windows NT/2000 User Manager for the presence of a valid entry for that name.
4. Confirm that acushare is running on the UNIX server by issuing the "acushare" command with no arguments. If you receive a usage message, then acushare is not running, and may be manually started using the "acushare -start" command. See section 5.1.1 for more information on running acushare.