1. Confirm your client user name.
The runtime uses the user name value that is set by the environment variable USERNAME. If USERNAME is not set, then the runtime uses the value that is set by the environment variable USER. (The values of these variables are case-sensitive.) If neither of these environment variables is set, then the runtime uses the literal string "USER".
To confirm the presence (or absence) of the "USERNAME" environment variable, enter "SET" at the DOS prompt. SET will display the value of all DOS environment variables.
COMSPEC=C:\COMMAND.COM PATH=C:\;C:\DOS;C:\WINDOWS;C:\MOUSE; PROMPT=$P$G USERNAME=BERNIE
If USERNAME is defined, the value of USERNAME is the name passed to AcuConnect. Otherwise the variable USER is checked. (Both of these variables are case-sensitive.) If USER is not set, then the literal string "USER" is passed.
2. Confirm the name of the client system.
Under Windows 95/98, the runtime uses the host name that is set in the Control Panel in the following menus:
Control Panel/Network/Configuration
Select TCP/IP, then choose:
Properties/DNS Configuration/Host
The name you specify for the "Host" entry is the one that the runtime uses.
Under Windows NT/2000, navigate to:
Start/Settings/Control Panel/Network/Protocols
Select TCP/IP, then choose:
Properties/DNS/Host Name
The name you specify for the "Host Name" entry is the one that the runtime uses.
3. On the server, examine the server access file for the record that matches the client machine name/client user name combination. This requires root privileges on a UNIX server, and Administrator group privileges on a Windows NT or Windows 2000 server. It should be done by the AcuConnect system administrator.
Run the server access file manager utility:
acuconnect -access
Be sure to enter the name of the working server access file when prompted.
Select menu item [4] - "Display one/all security records." Respond "N" to the prompt: "Display all records?" To the next two prompts provide the client machine name and client user name respectively. The matching record will be displayed.
The AcuConnect system administrator should be able to determine whether this is the appropriate and expected access record for the client machine name/client user name combination, and take any necessary steps to modify the record, or add a new one.