10.3.7 Acuserve and Portmap daemons

Problem: AcuServer fails to start or complains that the portmap daemon isn't running.

Diagnostics for UNIX:

On UNIX systems, use the "rpcinfo" command to verify that the portmap or rpcbind daemon is running on the server. On the UNIX server or a UNIX client, enter:

rpcinfo -p server-name

The system should return a list of all RPC processes running on server-name.

If you run "rpcinfo -p" without a server-name, it will default to your local machine. If you are running on the server, this will eliminate the possibility of specifying an invalid server-name.

program  vers  proto  port
100000   2     tcp     111   portmap
100000   2     udp     111   portmap
100005   1     udp     728   mountd
100005   1     tcp     730   mountd
100003   2     udp    2049   nfs
300301   1     tcp    4443

Under UNIX, if the portmap is not running, the system will return an error message similar to the following:

rpcinfo: can't contact portmap:
RPC: Remote system error - Connection refused

To start the portmap, contact your system administrator.

Diagnostics for Windows NT (Intel):

On a Windows NT (Intel) server, enter:

sc query Portmap
sc query Acuserve

The system should display the current state of the Portmap and Acuserve services, and they should say "RUNNING".

Under Windows NT (Intel), if the services are not running, the system will return an error message similar to the following:

[sc]EnumQueryServiceStatus:OpenService failed 1060

Another method for verifying the status of the services is to select:

   Start/Settings/Control Panel/Services

and then check the Portmap service status. You should see "Started" under "Status".

You may also check the Event Viewer for more information. Select these options:

   Start/Programs/Administrative Tools/Event Viewer/Log/Application

You can examine Acuserve or Portmap service events to determine if there were any errors at startup.

Verify that the permissions are set correctly on the files in the "\acusrv\bin" directory. See Chapter 6, System Security.

To start the Portmap service, contact your system administrator.